1. Information We Collect

We collect information primarily to facilitate communication and respond to your requests. This information falls into two main categories:

1.1. Information You Provide Directly

We collect personal information that you voluntarily submit to us through forms or direct communication channels:

• Contact Information: Name, professional title, company name, email address, and phone number when you fill out a "Contact Us" or "Request Quote" form.
• Inquiry Details: The content of your message, product interests, and any other information you provide during a sales inquiry.

1.2. Automatically Collected Data (Usage Data)

When you visit our website, our servers automatically record certain information, often referred to as usage data. This data is collected through cookies and similar technologies (see Section 4):

• Technical Data: IP address, browser type, device type, operating system.
• Interaction Data: Pages viewed, time spent on pages, referral source, and clicks on interactive elements (e.g., the WhatsApp link).

2. How We Use Your Information

We use the collected information for the following purposes:

• Communication: To respond to your inquiries, provide quotes, and follow up on product requests.
• Order Facilitation: To process and manage potential orders initiated through communication channels (WhatsApp, email, or phone).
• Website Improvement: To analyze website traffic, usage patterns, and popular content to improve the catalogue's layout and functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in Malaysia.

3. Third-Party Platforms (WhatsApp)

Our website provides a direct link to initiate contact with our sales team via the WhatsApp messaging application. Please be aware of the following:

• Policy Boundary: Once you click the link and leave our domain, your interaction is governed by WhatsApp's own Terms of Service and Privacy Policy, over which we have no control.
• Data Transfer: Any information you share directly through WhatsApp (including personal data, chat history, and shared files) is subject to WhatsApp’s data handling practices.
• Our Handling: We will only use the information received via WhatsApp for legitimate business purposes (e.g., fulfilling an order, customer support) as outlined in Section 2.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

• Necessary Cookies: Required for the website to function properly (e.g., session management).
• Analytical Cookies: Used to track website performance and user behavior to improve our services.

For detailed information on the cookies we use and your choices regarding them, please visit our dedicated Cookie Policy.

5. Sharing of Your Information

We will not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

• Service Providers: With third-party companies who perform services on our behalf, such as IT hosting, data analysis, and email delivery. These providers are obligated to protect your data.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Security

We implement technical and organizational measures designed to protect your Personal Data from accidental loss and from unauthorized access, use, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee the absolute security of data transmitted to our website.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

UI Medical
Address: No. 17B Jalan Kota Raja F 27/F, Hicom Town Centre, Seksyen 27, 40400, Shah Alam, Malaysia.
Email: info@uisbgroup.com
Phone: +603-5192 9004